The Consumer has the right to withdraw from this agreement, without any penalty, within 10 business days from the day on which the products are received, for any reason and without having to motivate his / her decision. In the event of the above, the shipping costs and any duties or additional taxes to reimport the product will be retained by the Seller, remaining the sole responsibility of the Consumer.
The Consumer may exercise the right of withdrawal, within the above-mentioned deadline by sending an explicit declaration of withdrawal by e-mail to the customer care address [email protected]. A Return Form will be provided to the Consumer with the relevant Return Code.
In order for the right of withdrawal to be validly exercised, in the event that the shipment or delivery of the ordered products has already taken place, the Consumer will be required to return the purchased products within the peremptory deadline of 10 business days from the receipt of the products or within 10 business days from the transmission of the Form and the Return Code, together with the Return Form adeguately filled in and complete with the Return Code provided, by delivering them to: Inserbo s.r.l. – Strada Statale 18 Area PIP traversa Taverna Vecchia 2, 84012 Angri (SA) Italy – VAT no. IT05165890657.
It remains understood that the risks and costs of transportation relating to the return of the products to the Seller shall be responsibility of the Consumer.
In order for the right of withdrawal to be validly exercised, the products must be delivered or in any case must arrive to the Seller intact (without any sign of wear, abrasion, scratches, deformation, etc.), complete with all their elements and accessories, together with the enclosed instructions / notes / manuals, with the original boxes and packaging and, where present, the warranty certificate. In absence of the above, the Consumer will not be entitled to a refund of the amount paid. For this purpose, therefore, we reccomend to cover the original packaging of the products with other protective packaging that preserves the integrity and protects it during transportation even from writing or stickers.
The Seller shall accept delivery of the returned products, reserving the right to verify that the same have been returned in the conditions described above.
In the event that the verification of the returned products has a positive outcome and the right of withdrawal has been validly exercised within the terms and according to the procedure provided, the Seller will refund to the Consumer the full amount paid for the purchase of the products, including the shipping costs previously paid by the Consumer for the purchase itself, as soon as possible and in any case within 10 days from the date on which the Seller became aware of the Consumer’s right of withdrawal.
The above-mentioned refund shall be executed by bank transfer on behalf of the Consumer, it shall be the responsibility of the Consumer to communicate to the Seller, by completing the appropriate field in the Return Form, the bank details to make the transfer in his / her favor and to ensure that the Seller is in a condition to be able to return the amount due. If the payment is made by credit card, the above-mentioned refund shall be executed within the terms indicated directly by refunding the amount due on the credit card used by the Consumer for the payment.
In case of shipment outside the European Union, the Consumer is required to specify on the customs declaration that it deals with a return or faulty product. Furthermore, returned goods must be declared without any commercial value. The Customer must be able to provide proof of delivery.